Shraddhashree Terms and Conditions
Shraddhashreegems.com provides a transparent and authenticated 15 Days Return & Replacements condition and policy.
Obvious conditions to be eligible for our Returns & Replacement Policy:
1. Product(s) must be in their original, unused condition like the way they were at the time of delivery.
2. Replacement for products is subject to assessment and examining by the Shraddha Shree Gems team.
3. Any harm to the item due to carelessness, inappropriate usage and deliberate action will not be a part of our Returns & Replacement Policy
4. Item should be returned with Original Product Certificate and Item tag (if any), original copy of Invoice, covering, certification or documentation, lab certificates, discount cards, etc.
Conditions to return loose gemstones
If you wish to return loose gemstones, you can return the item within 15 days of the purchase post fulfilling the above-mentioned Return Policy conditions.
Important Note: Items, on which Shipping Charges, VAT and other duties were levied at the time of packaging, will not be a part of any refund.
Conditions to return Gemstone Jewelry
As per our terms of return policy, items or products that were made on custom or were customized will not be returned for money. Every human is different and so are their needs. We can still provide you with a Shraddha Store Credit worth 70-75% of the invoice amount if you meet our return policy criteria. You can use this credit in the future purchases from Shraddha Shree Gems.
Returns usually take 7-10 business working days to process (from the receiving date of the product at company manufacturing address). Please note that the credit card amount / banks may take another 5-7 to reflect that in your bank or respective payment method.